Help Center and FAQ
Anyone can read the FAQ and browse the community. To ask a question or comment on an answer, users need to log in.
For Business Owners
The most common questions from new and growing business owners.
What should I do first after creating my account?
Start with your business profile, then add products, set up at least one branch or warehouse, and invite your first staff members.
How do I prepare the system before the first sale?
Add categories, products, selling prices, starting inventory, and confirm your POS settings before opening the cashier screen.
Can I use Google login for my staff too?
Yes. Staff can sign in with Google as long as their email is registered in the system or you allow Google auto-registration for your workflow.
For Admins and Managers
Operational help for people running the day-to-day side of the business.
How do I add or update products?
Go to Products, create the item, assign a category, pricing, and stock values, then review it in the POS and inventory modules.
How do I control who can see what?
Use role assignments and branch or warehouse assignments so each employee only sees the modules and locations they need.
What if a team member cannot access a page?
Check the user role, feature availability in the current plan, and whether the user has the right branch or warehouse access.
Troubleshooting
Fast answers to the issues users usually hit first.
Why is Google login not working?
Make sure your Google OAuth redirect URI matches the app URL exactly and that your local or production app server is running.
Why can I not see payroll or reports?
Those pages depend on your role permissions and the features enabled for your subscription plan.
Where should I ask product questions?
Use the Community Q&A board. Everyone can read it, and logged-in users can post questions or share answers.
Pricing & Plans
Pre-sales questions, billing cycles, Free Plan limits, and subscription features.
Can I use Dantrix for free?
Yes! The Dantrix Free Plan is open for everyone and supports 1 branch, 1 warehouse, 1 user, and up to 25 products and 30 transactions per month. No credit card is required to sign up.
How do I upgrade to a premium plan?
Go to the Subscription module from your dashboard sidebar. Select your desired plan (Starter, Business, or Enterprise), and complete the secure payment process to unlock premium features instantly.
What happens if I exceed my Free Plan limits?
If you exceed your monthly transactions or product limits, you will receive a notification prompting you to upgrade. Your existing records remain safe and accessible, but new transactions will be temporarily locked until the next billing cycle begins or until you upgrade.
Is there a free trial for the premium plans?
We offer a fully featured Free Plan so you can explore the system at your own pace. You can upgrade or downgrade between plans at any time without any long-term contracts.